24 April 2012

Notice to users of the EN-EL15 Rechargeable Li-ion Battery for Nikon digital cameras with interchangeable lens

Nikon Hong Kong Ltd

Thank you for choosing Nikon for your photography needs.

It has come to our attention that some EN-EL15 Rechargeable Li-ion Batteries for Nikon digital single-lens reflex cameras and advanced cameras with interchangeable lenses may not be up to standards due to a sub-standard component built into the affected batteries. In extremely rare cases, this issue may cause the battery to overheat and the exterior casing to become deformed. Batteries exhibiting this problem have only been confirmed with the Nikon manufacturing process. We have received no reports of this problem from the market. Therefore, in order to ensure the safety of our customers and their equipment, we have initiated a voluntary recall of the affected batteries.

The Nikon EN-EL15 Rechargeable Li-ion Battery is a rechargeable lithium-ion battery that is supplied and for use with Nikon D800, D800E, and D7000¹ digital-SLR cameras, and the Nikon 1 V1¹ advanced camera with interchangeable lens. Customers using an affected EN-EL15 may request a replacement battery as indicated below.

¹ This issue does not apply to EN-EL15 batteries supplied with the D7000 and Nikon 1 V1 purchased before 29 February 2012 or to batteries purchased individually before 29 February 2012.

We sincerely apologize for any inconvenience this matter may cause. Nikon will continue to take all possible measures to prevent issues like this from occurring again in the future. Therefore, we hope that you will continue to choose Nikon for your photography needs.

² For information on restrictions that apply to the shipping of lithium-ion batteries, see the latest recommendations published by the United Nations, regulations specified by the International Air Transport Association (IATA), the latest International Maritime Dangerous Goods (IMDG) Code, and applicable national regulations.

STEP 1 : IDENTIFY AFFECTED EN-EL15 BATTERY

• Locate the lot number for your EN-EL15 battery. Lot numbers are alphanumeric characters printed at the bottom of the name plate on the bottom of the battery as shown in the illustration.
• EN-EL15 batteries with which the 9th digit of the 14-digit lot number is an “E” or “F” are being recalled for replacement.
  
  201XXXXXEXXXXX and 201XXXXXFXXXXX
  
  * Digits indicated with “X” may be any number or letter, dependent upon position.
  * The 9th and 10th digits are letters. All other digits (1-8 and 11-14) are numbers.
  * EN-EL15 batteries with which the 9th digit is an “A”, “B”, “C”, “D”, “G”, or any subsequent letter in the alphabet are safe to use.

STEP 2 : REQUESTING FOR REPLACEMENT EN-EL15 BATTERY

If your EN-EL15 battery belongs to the affected lot number, please bring it to our service centre for one-to-one exchange. Contact details of Nikon Hong Kong Service Centers can be found below.

Do not attempt to return the affected lithium battery via airmail as it will not be compliant with the International Air Transport Association (IATA) regulations.

Do note that only original Nikon EN-EL15 within the affected production lot number will be entitled for the one-to-one exchange.

Hong Kong Service Center Address:
Suite 1508, 15/F Cityplaza One, 1111 King's Road, Taikoo Shing, Hong Kong

Service Center Operating Hours:

Kowloon Service Center Address:
Suite 3802, 38/F., Office Tower, Langham Place, 8 Argyle Street, Mongkok, Kowloon

Service Center Operating Hours:

Please call our Service Hotline 2907-1122 to check for the availability of the replacement battery before visiting our service center.

Service Hotline Operating Hours: